Heathered Rose Return Policy
We want you to have the best shopping experience with us here at Heathered Rose Boutique! We understand things happen and items need to be sent back. Because of this, we will do our best to help if you are not completely satisfied with your order. We would be happy to help you find another item or accessory you love!
We ask that you please look over your order as soon as you receive it to make sure everything is to your satisfaction. If you received a damaged item, we ask that you notify us within 72 hours of delivery.
Please see our requirements and procedures below:
• Refunds- We do not offer refunds to original form of payment. Below are our terms and policies for returns for store credit and exchange.
• Store Credits- Eligible on non-final sale items when postmarked within 14 days of being delivered. Must have attached tags, no stains/marks on item, or odor. Store credits will be sent to the email associated with the order that was provided at checkout.
• Size Exchanges- Once your item(s) have been returned to Heathered Rose Boutique headquarters, we will process and ship your size exchange with no additional cost! **Please note: Your size is not held until the exchange process is complete. If the size you requested is unavailable, you will receive a store credit for the amount of the purchase sent to the email provided at checkout.
• Sale Items- All sale items are FINAL SALE. They are not eligible for store credits, or size exchanges.
The Following Items DO NOT Qualify For a Return of Any Kind:
- Flash sale items
- Single sale items
- Hair accessories
•Defects or Problems with Your Order
We do our very best to ensure the quality of the items that we send to you! If you have received an item with any problems (different size or color than ordered) or defects, please contact us at firstname.lastname@example.org within 5 days to inform us of the issue. If we are not notified within 5 days of receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage / defect with your email.
We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.
The customer is responsible for the shipping and handling of all returned items.
• Original shipping fees are non-refundable.
• All returned items must be unworn, unwashed, and must have the original tags still intact. Items must be free of makeup, deodorant, perfume, cigarette smoke, pet hair or any other stains/elements. If any returns do not meet these requirements, you will be contacted, the items will be returned to you and will be subject to additional shipping costs.
• Shoes must be returned with their original box inside another box to protect from damage. Please don't place the shipping label directly on shoe box or tape shut.